measuring time while on-hold for several 3rd party

3 Comentarios

  • Chris Bulin
    Community Moderator

    Thanks for submitting a question Amir Primov. There is an On-Hold Time metric that you can use in Explore. You would just need to be sure that you are targeting only the tickets you want to measure. You could also use the Requester Wait Time metric. This measures both Open and On-Hold time.

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  • Amir Primov

    thanks but I like to relate this time to a 3rd party vendor , and in a ticket I might have more than one, 

    how can I relate this time to a "vendor" ?

    when I assign a ticket to assignee the time calculated knows that the ticket in "on" the assignee . 

    i would like to do the same for Vendor / 3rd party partner

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  • Chris Bulin
    Community Moderator

    Have you created an organization to represent your vendors? You could then add that organization as a filter. 

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