I have a trigger set up to initiate a chat if the customer has been browsing for 90 seconds. Just to see if they need assistance. Here is my trigger:
This is what the customer sees:
The issue is, the customer doesn't need to enter any information in order to start a chat. So we'll get a chat from "Visitor 648428" and that's all the information we receive.
I'd rather not have to ask customers what their email address is, I'd rather the "system" forces them to enter their email address in order to even start a chat. Is there a way to do this?
Something like "before we get started, please fill out this form" followed by the email field box? And if they don't enter anything, they get something like this:
I hope this makes sense...
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