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  • Andreas Schuster
    Community Moderator

    Hi Blake,

    Out of the box this is not a feature, but you can easily customize your own Zendesk with this Freshdesk behavior.

    You just need a trigger (public reply from end-user), a custom drop-down field (the blue) and a view which shows the drop-down as a column,

    Not sure how tech savvy you are, but that should do it! Let me know if you need an in-depth explanation.



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