Messenger Bot Handover Protocol to Zendesk Chat
We have created our own Messenger Bot and we want to set up the Handover Protocol to Chat Zendesk (When customers want to talk with a real human, the bot redirect to our Zendesk Chat).
I know it was possibile through Zendesk Message , but it is going to deprecated and not accepting any new trials.
How do we do this now?
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My understanding is that Sunshine Conversations is the Zendesk tool/platform that might help accomplish this, but I don't know too much about how you'd go about doing it.
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