We have the multibrand addon for ZenDesk and we have 5 different web widget set up.
Mostly, this is working just fine. But for one of brands, the wrong web widget is loading. We've reviewed the code snippet multiple times and confirmed that we're using the right key. But when the widget loads, it has the text and styling from another brand. What could be going on?
If it helps, the web site is https://micromasters.mit.edu/ and we're trying to load the widget from https://static.zdassets.com/ekr/snippet.js?key=0c7cfbbc-76c9-4083-869f-b76d03922056
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