Web Widget is loading wrong brand
We have the multibrand addon for ZenDesk and we have 5 different web widget set up.
Mostly, this is working just fine. But for one of brands, the wrong web widget is loading. We've reviewed the code snippet multiple times and confirmed that we're using the right key. But when the widget loads, it has the text and styling from another brand. What could be going on?
If it helps, the web site is https://micromasters.mit.edu/ and we're trying to load the widget from https://static.zdassets.com/ekr/snippet.js?key=0c7cfbbc-76c9-4083-869f-b76d03922056
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Hey Peter,
It looks like you created a ticket regarding this issue and one of our customer care agents followed up with you. We haven't received a response yet from your end so could you reply back to that email so we can assist further?
Thanks!
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Thanks Brett. I followed up on the ticket.
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