I was just wondering if you have any solution that you could suggest when Zendesk Talk is down. Few weeks ago we experienced talk outage and our customers have been queuing to be assisted nevertheless we were not able to due to product fail.
It would be very helpful if we could actually inform that we are not able to assist due to system issues we currently experience (I am not even sure whether this is something manageable but definitely would be helpful).
Also from user side, do you think are we able to do something to prevent the customers waiting for the line and inform them to contact us later? Thank you.
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