Zendesk Chat - No audible notification for new chat & Can't send files

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3 Comentarios

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Andrew,

    Sorry to hear that you have been experiencing this issue. It is a first time that we have heard this is a problem so we may need more information to troubleshoot further.

    Can you please send your browser information to support@zendesk.com and also include a HAR file for when the issue occurs and you get no sound or notifications?

    One thing to try is test using incognito or a different browser to see if its a plugin or an issue specific to the browser you are using.

    Once you email the advocacy team, they will troubleshoot further with you and coordinate with the developers to see what the problem is.

    Thanks,

    Ramin

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  • Andrew Lo

    Thank you when I see the issue again I will follow your guidance here.

    What is an HAR file and how do I get that? 

     

     

    - Andrew

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  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Andrew,

    HAR file is a file format that records some diagnostic information while performing something in the browser and can help the developers with pinpointing a problem.

    Here is a help center article that explains it in more detail and how to generate one: https://support.zendesk.com/hc/en-us/articles/204410413-Generating-a-HAR-file-for-troubleshooting

    -Ramin

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