Drillthrough to display selected attributes even if not in query

3 Comentarios

  • Eugene Orman
    Zendesk Product Manager

    Hi Ryan, 

    Thank you for the feedback. We are working on improving drilling down functionality in Explore. So, this issue will be resolved in the following months.

    1
  • Ryan Boyer

    Thanks for the response, Eugene Orman!

    0
  • Hillary Latham
    Community Moderator

    Agree with Ryan.  I have summary queries and it would be nice to be able to click on the summary number and see some information about the summarized number.  In one of my use cases, I'm summarizing the number of ticket updates by hour, after hours, for my team, and if the number is high, I want to see more details about what tickets make up that number, but I don't want that data in my query.  I don't always need to see the details - just sometimes.

    I did discover that not all the drilldown attributes are available, but I agree, it's not easy for me to tell, other than to test and try different things and see they don't work.

    1

Iniciar sesión para dejar un comentario.

Tecnología de Zendesk