Spam filters

9 Comentarios

  • Nicole S.
    Zendesk Community Team

    Hey Steve,

    We've shared your post with the PMs who handle our spam filtering functionality. Thanks for raising this issue.

    1
  • Steve W

    Example of spam emails

     

    0
  • Eckhard Doll

    Same here last week. We have already been in contact with support. The requesters seen in your screenshot have been the same mostly.

    0
  • Nicole S.
    Zendesk Community Team

    The product team indicated that there are some new things being implemented that should help with these issues, however blocking emojis specifically has a high incidence of false positives so that is not currently planned.

    0
  • David Bailey

    Hi There

     

    Same Issue here - is there a way to use some sort of trigger on the Russia Text?

    1
  • Taylor Brown

    David,

    I asked Zendesk support and the tech suggested using an automation that will look for the three most common Cyrillic letters and tag and close it.

    I haven't been able to make it work with automation, triggers, or views but maybe I'm doing something wrong.

    0
  • Kurt Schwend

    Hi, I've just started receiving the same spam, all Cyrillic letters.

    Did you get your filter working?

    Was there another resolution to this?

    Thanks.

    0
  • Peter Lapalus

    Same here, been getting a lot of Russian spam the last hours. 

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Kurt,

    It looks like you have a ticket related to this issue open with our Customer Care team. They'll continue working with you there to get this issue resolved.

    Peter, I'm going to create a ticket on your behalf so our agents can take a look for you!

    0

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