Spam filters
Lately we've been slammed with thousands of spam email from Russia, all with emojis in the subject line. It would be great to be able to filter by emoji as all attempts to block spam coming into ZD have failed.
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Hey Steve,
We've shared your post with the PMs who handle our spam filtering functionality. Thanks for raising this issue.
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Hi There
Same Issue here - is there a way to use some sort of trigger on the Russia Text?
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Example of spam emails
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Same here last week. We have already been in contact with support. The requesters seen in your screenshot have been the same mostly.
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The product team indicated that there are some new things being implemented that should help with these issues, however blocking emojis specifically has a high incidence of false positives so that is not currently planned.
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David,
I asked Zendesk support and the tech suggested using an automation that will look for the three most common Cyrillic letters and tag and close it.
I haven't been able to make it work with automation, triggers, or views but maybe I'm doing something wrong.
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