Clearing Regex custom field via trigger

1 Comentarios

  • achoi

    I support this kind of feature.  I too have this need.  My current workaround is to go through and manually clear the other conditional field's value when they were previous set but now hidden.  

    Perhaps Zendesk can notice (or infer) a Ticket Form's conditional fields are linked to a common field or parent field.  Therefore when that parent value changes the previous child/conditional field will be:

    1. reset. Probably to the default value if one is set, otherwise the blank/empty/null (whatever was used or makes sense). 

    2. remove the child field's associated tag value.

    This would be cool feature, improve the end user's experience, and provide a correct set of Ticket Form values for integration, reporting, etc.



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