How to send DMs/ messages on social media to Zendesk as Tickets?
RespondidaIs the only way to send social media messages to Zendesk as Tickets through the Social Messaging add-on?
- If so, how much is this add on?
- Are there any other articles on this topic aside from https://support.zendesk.com/hc/en-us/articles/360041052854 ?
- Can I track these messages in Explore?
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Comentario oficial
Hi Shannon, thanks for the question!
You can find pricing information for the Social Messaging add-on at https://www.zendesk.com/product/pricing/#support
Yes, you can track these messages in Explore! Here's a great article to help you get started - https://support.zendesk.com/hc/en-us/articles/360045785253
I hope this helps!
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