How to Show Total Talk Time by Agent

1 Comentarios

  • Jalle van Goor den Oosterlingh
    Community Moderator

    Hi Therese,

    The Metric probably shows you something like "AVG(Call talk time (min)". When you click this metric you should be able to select other aggregators: 

    Listening to your case, it sounds like you want to select SUM! 

    Let us know whether that works.

    0

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