Triggering a ticket when receiving an email

3 Comentarios

  • Andreas Schuster
    Community Moderator

    Hi Alan,

    Can you show us a screenshot of what you already have?


  • Alan Ng

    Hi Andreas, 


    I don't have anything set up yet. I've been tasked with setting this up and have not been able to find anything in the help section that will guide me towards that goal. 


    Is there any way you can direct me to the right path? Does Zendesk offer an account manager to help with some of the initiatives I've been tasked with or is this forum the best way to go? 


    Thanks so much in advance for your help. 

  • Ben Van Iten
    Zendesk Community Team

    Hi Alan,

    There is a condition in your triggers that is called "Received At".

    Then in the actions you can do whatever you need with those tickets. It's possible I don't fully understand your use case though. Feel free to expand with the full goals of the trigger and I'll be glad to help if this wasn't sufficient! 


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