I used to use this attribute in insights, with some customizations to make it a ticket field instead of a tag, and can't figure out how to make it translate to Explore:
- SELECT # Tickets WHERE TOP(5) IN (SELECT # Tickets BY Ticket Tag) WITHIN (Month/Year (Ticket Created) ALL OTHER)
I can see how to get the top 5 in Explore, but it seems to be the same fields each month instead of actually changing based on why customers were contacting us. One field will show 5 tickets were created, when I know there's another field not shown with more tickets.
Amy's answer in this thread is exactly what I'm looking for, but in Explore. Any help appreciated!
Iniciar sesión para dejar un comentario.