Average wait time until a call is abandoned

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  • Comentario oficial
    Taylor Bowser
    Zendesk Customer Advocate

    Hi Amanda, 

    Thanks for reaching out! Yes, this looks to be correct in capturing the average duration of calls that weren't completed. This will include calls with the following statues: Abandoned in IVR, Abandoned in queue, Abandoned in voicemail, Abandoned in on-hold, and Not answered.

    Best, 

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