list of ticket which took more then 2 hours to handle
I would like to get a list of tickets in which the resolution time was longer than 2 hours.
1. which type of visulaiition should I chose to get a table/list?
2. How do I get the attribute metric correctly to get this report?
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Adar, have you looked through some of the Explore Recipes to give you some ideas? Here is one that might help you get started. There are many options depending on what you want from the report.
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