95th %-tile calculation.

1 Comentarios

  • Rob Stack
    Zendesk Documentation Team

    Hi Micheal, thanks for the question. I did some research on percentile calculations and I can't see a way that you could currently do this in Explore (though it would make a great request in our product feedback section at https://support.zendesk.com/hc/en-us/community/topics/360001200913

    One idea you could investigate is using the Zendesk APIs to retrieve the first reply time metrics, writing code to perform the calculation, then writing it back into a custom field in Support (which Explore will read). I'm not a coding or API expert, but it's certainly something that's a possibility. 

    In the meantime though, I'm not aware of plans to include this, so posting to the feedback section is definitely a good idea. I hope this helps!

     

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