I've sent in a support ticket about how to calculate the 95th %-tile for a first reply time metric. Currently, Explore only gives options for Median and Average reply times. The advice given was results path calculation, however, that only gives what percentage of tickets are a certain category. I've tried to find a workaround in RPC and but this hasn't given correct results.
Does Zen Desk have plans to implement a feature for different %-tile calculations or is there a specific formula I can use?
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