Create Query from two different datasets

9 Comentarios

  • Kalle Windefalk

    +1

    3
  • Alexey Krasnichenko

    I would love to see it too

    3
  • Kalle Windefalk

    I would like to be able to report on linked article tickets where the link is private or public. 

    3
  • Alina Lushnikova

    Strongly agree, joining datasets would solve so many problems for us! For example, we want to report on SLA by channel: emails (in-built SLAs), phone calls and chats (custom metrics built on the first reply time thresholds). Creating one query for all these metrics is easy and natural in Insights - and absolutely not possible in Explore. Would love to see an ETA on this.

    7
  • Louis Evangelista

    Yes it would help in agent metrics and KPI for time tracking.

    3
  • Justyna Pultowicz

    Absolutely, same here!

    0
  • Franco Landa

    +1 This would be amazing to see for our Team Leaders who currently have to build multiple queries just to capture a few metrics from different datasets.

    0
  • Nicole Verspeek

    +1, agree with Alina!

    0
  • pstrauss

    100% - this is critical for our reporting to get a full view of customer interactions across support, chat, and talk, and individual queries in a dashboard aren't enough to solve our use case.

    0

Iniciar sesión para dejar un comentario.

Tecnología de Zendesk