Sending mail when I'm not connected goes into spam

8 Comentarios

  • Brett Bowser
    Zendesk Community Team

    Hey Fran,

    You may want to contact your email provider and see why these are still being delivered to spam after whitelisting. They should be able to assist further.

    Cheers!

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  • Fran

    Hi Brett I am the same email provider. I have SPF, DKIM and Dmarc protection activated to prevent spam on my server. I don't know if the domain @zopim has these three elements.

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  • Fran

    Where is the list of ips from where zopim.com sends mail to add it to the whitelist?

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  • Ben Van Iten
    Zendesk Community Team

    Hi Fran,

    I would recommend consulting these resources:

    How to configure your network for Zendesk Chat?

    Configuring your firewall for use with Zendesk

    Please let us know if you have any further questions or concerns!

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  • Fran

    Hi Ben

    I have added the spf record to mail.zendesk.com but the email keeps getting spam. The fact is that the emails that reach me are from noreply@zopim.com not from zendesk.com. Shouldn't I add a spf record from zopim.com? Where can I get the ips from zopim.com? to add it to my whitelist?
    Thank you

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  • Ben Van Iten
    Zendesk Community Team

    Hi Fran,

    Thanks for clarifying. Could you clarify what kind of emails you are referring to? I think that will help me understand the use case here a little better. Are they notifications of offline messages, more general updates on your account, or something else?

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  • Fran

    Hi ben
    They are notifications of messages offline what enters me in spam

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  • Ben Van Iten
    Zendesk Community Team

    Hi Fran,

    Thanks for the clarification. I don't think an SPF record would be appropriate in this case. Usually when this comes up, the email domain that is receiving the email has a rule in place that is stopping these emails in their tracks. Could you clarify what you meant when you said "I am the same email provider" earlier in the conversation?

    Thanks!

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