Ability to copy Anchor/Jump links in the Knowledge Capture Tool

7 Comentarios

  • Joel Mayer

    +1

    0
  • Abdul Khader

    Any solution for this ?

    0
  • Nicole Saunders
    Zendesk Community Team

    Hi Abdul -

    No solution has been developed around this request yet.

    0
  • Abdul Khader

    Hi nicole , I am stuck with the base article which cannot anchor/jump links to user navigation throughout articles: from a table of contents to a specific set of sub steps etc. Can you please help me out ?

    0
  • Nicole Saunders
    Zendesk Community Team

    Hi Abdul,

    I do not have any suggestions. You could post your question to the Guide Q&A topic to see if any other users might be able to offer up some code suggestions.

    0
  • Sorin Alupoaie

    Hi all,
    We've been working on an app lately that is addressing the linking limitation mentioned in this thread: linking sections within an article. The app is available on Zendesk's marketplace and you can give it a free try here.

    0
  • Sydney Neubauer

    We have headers in our articles that will help you jump to a section within an article. This works when you open the article however when you load the article in the KCapp, if you try to click the links, it doesn't do anything.

    Our workaround is to open the article if you need to jump lower in the article

    These "bookmarks" are meant to add convenience for Agents but instead, it is adding frustration as they take the time to make the bookmarks but they do not work unless you open the article.

    Will the update on the KCapp include this functionality?

    0

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