Reopens and Assigned Agents

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  • Comentario oficial
    Taylor Bowser
    Zendesk Customer Advocate

    Hi Joana, 

     

    Thanks for reaching out!

     

    If you are using the Support: Tickets dataset and the Assignee Name attribute it will return this data for the current assignee of the ticket. If you'd like this to be update based, I recommend looking at using the Support: Ticket Updates dataset along with the Reopened Tickets metric and Update Ticket Assignee attribute. 


    Support: Ticket Updates metric and attributes

     

    Hope this helps!

     

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