We are building the App in Xamarin (.NET) and not Native. So the Mobile SDKs are not straight for us.

Hi ,

I was going through the support docs.

I found Chat API, Real Time Chat API, Platform API. I am kinda trying to figure out which one to follow?

I am looking at a solution in which the Mobile user can initiate Chat using Rest APIs.

Questions

Which document will help me get started with that approach.
Once the Chat is initiated, How the Support Agent start interacting with the user.
How does the scheduling and waiting work.

These are some on initial queries i have. Kindly guide me with the reference document or any samples that are available in line with our approach.

Thanks and Regards

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