Hello dear community,
I'm trying to troubleshoot an issue in our Zendesk instance where a few tickets are assigned to a specific agent - but I can't find out why that happens.
It's happening when the ticket gets created via incoming e-mail. The very first 'Event' section names the agent assignment. There's no trigger involved, as it looks like (and I also couldn't find any suspicious one).
Does that ring a bell for anyone? Let me know if you'd need some more info regarding that behavior and I'm happy to provide that.
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