Suspend a request based on a user tag

2 Comentarios

  • Violeta Micu
    Community Moderator

    Hi Amy,

    I have an easy idea but maybe not the best. 

    Create a trigger where you select:

    Meet ALL the following conditions:

    Ticket -> is Created

    Tags -> Contains none of the following -> super_end_user

    ACTIONS

    Add Tag -> ticket_to_be_deleted

    Status -> Closed

    In this way, all the tickets will be directly CLOSED. 

    You can exclude them from reporting or better maybe you can run an API to delete those tickets based on the tag you set.

    Hope it helps :)

    Vio

    0
  • Amy Gracer
    Community Moderator

    Thanks Vio :)

    I decided on a Trigger set for 

    New tickets with Tag=Super End USer

    1. Assign ticket to review group
    2. Send email to user 
    3. Close ticket

    It's not perfect because it creates and closes the ticket, and I would prefer to suspend creation of the ticket altogether, but it is a workflow that we can try out in the meantme, 

    0

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