We are on Support Legacy.
We limit support requests to three key users per organization. In the past, our Help Center was closed, so it was easy to control all users.
We have now opened our Help Center so that user's can self register and begin using our content. I have coded the help center to hide the Submit a request link by default for all end users. It appears only if an end user has a specific user tag: super-end-user.
I want to suspend emailed support requests from any end users who has registered but whom we have not assigned the super-end-user tag.
I tried to find a trigger to result in the suspend action, but I could not.
Is there a way to do this?
(I'm thinking I can set a trigger for these tickets to go to a special group, but I'd prefer that they were not converted to tickets until we review them, as it will muck up reports)
Appreciate any ideas!
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