We want to establish a specific route for our end-users to reach a live chat feature as this is a paid add on that we offer to clients. Is there a way to segment end-users either by organisation, tags, segments etc. that we can set per each end user so they see live chat and others don't?
So the journey would be:
1. Client logs in on the Guide and becomes an End-User
2. The client would interact with the answer bot and if not resolved they can 'Get in touch'
IF the end-user is tagged as VIP or segmented in some way AND live chat is ON then
3. They then should see live chat feature
ELSE if the end-user is not tagged or segmented and live chat is ON then
4. They just get a Request a Ticket form to fill in.
Is this doable and has anybody achieved anything like this?
Thanks in advance!
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