I dont understand why you do not allow the Suspended Ticket view to be edited like all the other views, according to what group you are apart of. I need each team to be able to go through their own suspended tickets so they can recover them on their own. Right now I have to do this for every single team, some 400 tickets a day I have to sort through. As an admin - this is far too involved. Please design a solution that allows me to be more hands off. I get why suspended tickets are set up the way they are but it is frankly terrible design. Please reconsider allowing the Suspended Ticket view to be adjusted like all the other views - that makes logical sense.
Iniciar sesión para dejar un comentario.