Limiting the ticket history by the time frame.

1 Comentarios

  • Hillary Latham
    Community Moderator

    Emil, there is not a way to do this at this time.  There is not a way to report on tag in the updates dataset yet.  If your tag was a field instead, you could report on the time the field changed.  I'd have to think about it, but from there you could possibly build a custom metric to check the update date against that change field date to get the count of comments after that date.  You could give it a try with a different field if you want to have proof of concept before changing your exiting tag to a field.

    There is feedback about this here, if you'd like to comment and upvote: https://support.zendesk.com/hc/en-us/community/posts/360048875214-Ability-to-Report-on-Tag-changes-in-the-Support-Ticket-Updates-data-set-

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