Admins should be able to see all created dashboard, whether or not the creator has specifically shared them out.
We have a concern that, for example, if a creator of a dashboard leaves the company, other admins may lose access to it. Can Admins be made to be able to see all created dashboards, whether or not the creator has shared them out?
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Hi Quentin,
So there isn't a way to achieve this unfortunately. As this article explains, the dashboards would need to be shared: https://support.zendesk.com/hc/en-us/articles/360023708314-What-happens-to-dashboards-and-queries-when-an-agent-is-deleted-
From a training standpoint we would recommend stressing that any time the rest of the team will need to use a dashboard, to share it. I know this is not the answer you are looking for. I will also flag this exchange for product feedback as well so it is routed to the correct team internally.
If you'd like to make a post on our product feedback forum so it can be upvoted or added on to, we would recommend that as well as that is a good way to build momentum behind a request: https://support.zendesk.com/hc/en-us/community/topics/360001200913--Feedback-on-Explore-
Please let us know if we can assist further.
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