Unable to Solve Chat Ticket

3 Comentarios

  • Jalle van Goor den Oosterlingh
    Community Moderator

    Hello Carlo,

    Can you tell us a little bit more about where you are looking? Are you talking about the chat itself which cannot be closed, or the actual ticket?

    If you're on the actual ticket, does it ask you to verify that a change has been made on the ticket?

    Are you using Agent workspace perhaps?


  • Carlo Suba

    Hi Jalle,


    I'm already on the actual ticket created after the customer left the chat and there is no verification being asked as well when I opened it.

    And yes, I'm using the Agent Workspace.

  • Brett Bowser
    Zendesk Community Team

    Hey Carlo,

    It looks like you have a ticket with us related to this issue. We will continue troubleshooting with you there to get this resolved.



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