I've used the Zendesk Ticket API to pull in all our tickets. However, this does not show missed calls... It only shows abandoned (and yes we have enabled abandoned tickets to automatically create tickets).
When we look in Zendesk Explore, we can see how many missed calls we have and that's clearly not present in the Ticket API. To no avail, I've explored a number of other endpoints including:
Is there any way to gather historical, time series data on how many calls we've missed?
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