I currently working on way for integrate the Zendesk Chat solution with a bot platform for a company that I work for, but I'm kinda confuse on the overall process.
On authentication via OAuth, the process required that the user make some configuration by adding a API on the their account and sending me the client id and secret. Is there a way that I can make this process more automated? One that the user don't need to much configuration?
I can't find a way for send message for a agent, without through the web widget or any other SDK. Is there another way to do that? Or is there a way to do that througt a request for any of yours API's?
I noticed, that exists a option for me, to create a app and publish on the Zendesk Marketplace. But I'm having a hard time for understand if a app is what I really need for resolve my problem.
Any one can help me with this questions? Thanks!
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