Exporting Agent Role Only in Zendesk

2 Comentarios

  • Theodore Wolf


    I'm unable to do this as well, and our audit team needs this info. I did notice you can do an XML export of the users and groups, but I find it quite hard to work with that data. Has anyone found a good way to manipulate the XML Zendesk can export?

  • Graeme Carmichael
    Community Moderator

    If you have access to the Customer List add on on, you can include the Role as column there.

    You can filter the users by 'Agent' and include the role name as part of the output...'Staff', 'Supervisor", "Light Agent"... and other custom roles.

    For completeness, you need a second customer list for administrators.



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