Combining tickets created and tickets reassigned

2 Comentarios

  • Hillary Latham
    Community Moderator

    Hey Jason, have you tried using the Update Dataset and the "change" attributes to capture tickets where the group changed to your team? 

    If you are reporting from the ticket attributes, you can only report on the team that solved the ticket - you won't see the history of different assignment groups.  If you use the update dataset, you can report on changes to any field.  So you can see tickets that came to a group, but didn't start or end with that group.

  • Jason Bevilacqua

    Thanks @... this was a great help!


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