Attachments from last comment to be included in Triggers
The placeholder: ticket.latest_comment
should allow to include the attachment from the last comment as well.
Especially important to be able to use that Placeholder WITH attachment in the email body of TRIGGERS to be able to inform different stakeholders.
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Hello MRCE BV
Thanks for your feedback.
The ticket.latest_comment placeholder gives you the most recent comment and unfortunately, it does not include attachments, unless Include attachments in email is enabled. If you want the attachments to be returned, I suggest you use the placeholder: ticket.latest_comment_formatted.
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