Hi,

Forwarding an email that has CCs from Outlook to ZD, a ticket is created with the ‘To’ person, but without the CCs. We should then have to manually add the CCs.

Steps to reproduce:

1. Outlook > Get an email that was received from a client and has 3 Cc’s
2. From outlook > forward the ticket to your Zendesk account
3. in Zendesk > the email is received with the client’s email, but the Cc’s are omitted.

Workaround: manually add Cc’s from the outlook email before answering the client from Zendesk.