Forwarding an email that has CCs from Outlook to ZD, a ticket is created with the ‘To’ person, but without the CCs. We should then have to manually add the CCs.
Steps to reproduce:
- Outlook > Get an email that was received from a client and has 3 Cc’s
- From outlook > forward the ticket to your Zendesk account
- in Zendesk > the email is received with the client’s email, but the Cc’s are omitted.
Workaround: manually add Cc’s from the outlook email before answering the client from Zendesk.
Iniciar sesión para dejar un comentario.