Knowledge Capture - Add One-Click "Link article (Internal)" function to make it faster and easier to get reporting on article usage

1 Comentarios

  • Mary Paez

    In addtion, we should be able to drag a URL (from an external page) into a ticket and have the metrics automatically updated to show the linking of external pages to a ticket.  That is an activity that is currently not recorded but is valid work that the agent is doing.  Eg: Microsoft page, github, etc.

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