No existing metric that shows the amount of days since opened

3 Comentarios

  • Chandra Robrock
    Community Moderator

    Hi Parth - You could achieve the results you're looking for by building a standard calculated metric. Here's the formula for the metric I use in order to understand the number of days since a ticket was created:

    DATE_DIFF(TODAY(),[Ticket created - Timestamp],"nb_of_days")

    Hope that helps!

  • Eugene Orman
    Zendesk Product Manager

    There is actually a default metric in the Tickets dataset that serves the same purpose, it is called Unsolved tickets age.

  • Jack Dimitrievski

    Hi guys, I'm not sure is this is the right topic to ask this question but here it is. Is there a placeholder that will count Days since last customer reply. This is what I want to achive.
    Hi (customer name),

    It's been [NUMBER OF DAYS] days since we've heard from you, so I wanted to reach out and let you know we are going to close this ticket.

    Thank you in advance


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