Feature Request Summary:
Zendesk Explore should allow for numeric ticket fields to be included in Rows and Columns, not just Metrics.
We have tickets fields we have marked as numeric that are specifically designed that way because the data will always be a numeric reference number to a log in our system but is not a calculated item, simply an identifier. It is created as a numeric field to prevent Support users from entering invalid alpha characters in that field.
Business impact of limitation or missing feature:
Recently discovered that numeric ticket fields cannot be included in Rows/Columns and are only available as metrics, regardless of whether the item is a metric or data field.
To work around this issue, we would have to remake the field as a text field, losing existing data already input in the field, as well as risk our employees entering invalid characters in that field.
Other necessary information or resources:
Additional information and a specific example from our site are available on our Zendesk ticket https://support.zendesk.com/hc/requests/6792606
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