Display incoming call pop-up always on topRespondida
Incoming call pop-up always on top
Feature Request Summary:
Zendesk Talk could benefit from the pop-up for incoming calls being displayed always on top, even over other program windows.
Our colleagues covering the hotline are not exclusively working in the hotline. That means that in calm minutes, they work on other things, which means Zendesk may not be the active window. For this reason, it would be beneficial, if the incoming call pop-up would always display on top, like various chat clients also do. Aside from the audio cue of phone ringing, this would be a visual cue, making it easier to notice incoming calls.
Business impact of limitation or missing feature:
This is critical for our business as our colleagues in the hotline work on other tasks as well and not always have Zendesk open as the active window.
I hope I could explain the use case understandably, but if you have questions about this or hints how this can already be implemented, I would be happy to answer your replies.
Thanks for your feedback, there is no easy way to do this because web browsers only allow you to access the tab that Zendesk is on and not have control over the whole browser (all other tabs). The browser does make a ringing noise in the headset so the agent knows a call is coming in.
That said, I understand your need to not miss a call. Your agents could use our 'Agent Forwarding' feature that will call an outside line instead of the browser, and if this phone was on your agents desks they would not miss it.
I am sorry I cannot be of more assistance! right now the above are the only options we have for your particular use case.
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