Prompt to last online Talk agent:
Show prompt to last online Talk agent before signing out
Feature Request Summary:
Zendesk Talk could benefit from a prompt/popup that before changing status, would inform the last online Talk agent that they are, in fact, the last online Talk agent.
This prompt would prevent the hotline from accidentally not being covered by any agents, as it would inform the respective colleague before they are going on break, etc. that they are the last agent and that the hotline would be empty afterwards. Yes, generally agents coordinate break times etc through a chat client, but this would be a convenient fallback mechanism just to be on the safe side.
This should be an informative prompt only, meaning agents should have the option to confirm status change as that is always the case at the end of the day.
Business impact of limitation or missing feature:
This is critical for our business as our partners rely on the hotline being covered during our business hours.
I hope I could explain the use case understandably, but if you have questions about this or hints how this can already be implemented, I would be happy to answer your replies.
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