India number

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5 Comentarios

  • Comentario oficial
    Joey Barrett
    Zendesk Product Manager

    Thanks for reaching out,

    Due to local laws in India around phone number regulation we cannot offer numbers in this region. If you have a number in that region, one option could be to forward all traffic from that number to a number in a supported region that resides in Zendesk Talk.

    I hope this helps!

    Thanks,

  • Stella Kang

    Joey Barrett

    When traffic gets forwarded, does the original callback number get recorded in ZD Talk?

    For example, customers call mobile phone in India, those calls are all forwarded to a US number. Will ZD Talk record the original number (customers) or will it record the mobile number (forwarding origin)?

    0
  • Rebecca Knudson

    Looking to do the same- Stella Kang did you figure out how call forwarding could work using a local India number forwarded to a US line in Zendesk?

    0
  • Rebecca Knudson

    Joey Barrett Who can we work with to set up a solution around the existing product limitations?

    0
  • Stella Kang

    Rebecca Knudson no, Zendesk was unable to meet our needs. 

    0

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