Hotline issues


1 Comentarios

  • Joey Barrett
    Zendesk Product Manager

    Hi Jan,

    If you reload the Zendesk interface in your browser you would briefly go offline.

    If you call in this brief moment of being offline calls would not route to an agent (assuming its just 1 agent that is available). Having more than 1 agent online and available would be a good way to mitigate this.



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