I want to have a way that we can configure Zendesk to NOT disconnect the calls by itself during our hours of operations.
The event of incoming call being disconnected is not happening often but it can still exist when let's say there is only 1 agent online for call and the same agent misses to accept an incoming call. The call is then disconnected. I want that to not happen and the call should be placed back to the queue for any other agents on call.
Can you also give me an option to disable/remove the Decline button in the call-accepting window? We don't want to offer options for agents to decline incoming calls
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