Report on Phone tickets created by Agent but not necessarily worked on it


1 Comentarios

  • Comentario oficial

    Hello Prerana, This should be possible using Ticket updates dataset and not through Talk dataset. Basically, use the (Tickets created) metric and then add rows for:
    -Ticket channel: Talk
    -Updater role.

    Hope this helps.

Iniciar sesión para dejar un comentario.

Tecnología de Zendesk