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Can I change the default colours for trend arrows in Columns? (Explore)

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Jim

Publicado 26 mar 2021

Hi,

I've created a Result metric calculation column that measures the increase/decrease between two values. I've also added an arrow to show the trend, which is currently green for increase and red for decrease (default).

However, in my case the arrow should be red for increase and green for decrease.

Is there any way for me to customise this?

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    Susana B.

    Zendesk Services Team

    Hi Alessio! Looking at past examples, I believe this can be possible. Click on chart configuration icon to see options for comparing categories.

     

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    Jim

    Hi Susana, thanks for the reply.

    One of your colleagues advised that this is actually not possible. 

    If you have a solution for this, can you provide more details on the steps I need to take? Which option to compare categories should I click on?

    Thanks

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    Susana B.

    Zendesk Services Team

    Hi Alessio, 

    My apologies on this, my colleague is correct.  It is not possible to change the arrow colors at this moment, however you can create a brand new conditional formatting code to display arrows and choose the Font color you want. 

    Check out Changing the format of results

     

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