Dynamically show views based on whether criteria are met for view
Would be great if we could leave a view as Active but the view didn't show in the view list unless it had >0 tickets.
Our use case, for example, is that we open up a "Current Incident" view if there's a situation going on. We don't want to leave this view visible constantly (bad karma, not needed 99.9% of the time) but it would be helpful to not need an admin to go enable it when needed.
Perhaps a per view setting, rather than global, as there are likely some views we'd want to leave active even with 0 tickets in that view.
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Agreed with Matt. We have views that we only need active at certain times of the year. It would be great if they were auto hidden if there were not any tickets in those views.
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+1 to Matt! This would be an awesome add. I know there's a lot going on with Skills Based Routing, but old school views do need a refresh and a few new ideas, like the above. The ability for views to be only visible when there are tickets in the view would clean up a lot of clutter for a number of our teams, and would be something for the teams to work towards clearing as soon as possible (always nice to gamify work, I think!)
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+1. Great idea!
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+1 This is an amazing idea. Why show views if there are no tickets in it
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Matt Barry
Thank you folks for the great feedback on views intelligence. Well there is no immediate plans to change the logic with view ordering, this certainly has a great use case and I will make sure it is brought up to the correct team for discussion and discovery.
Feel free to follow along, upvote the main post, and add comments on workflows that would benefit from this! The more information on that, the better we can make enhancements.
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