Update ticket tags through HTTP target extension (getting an error message)
Hi all,
I have been trying to add tags randomly to some tickets. I happily found this post: https://support.zendesk.com/hc/en-us/community/posts/360029308674-Using-Liquid-Markup-to-A-B-Test-Your-Triggers
I followed it step by step, but I keep getting an error message. I read all the comments in the other post but I couldn't find any helpful comment.
This is what I get
HTTP/1.1 401 Unauthorized
PUT /api/v2/tickets/update_many.json?ids=13735 HTTP/1.1 Authorization: ------------------------- User-Agent: Zendesk Target Content-Type: application/json; charset=utf-8 Content-Length: 0 Accept-Encoding: gzip;q=1.0,deflate;q=0.6,identity;q=0.3 Accept: */* Connection: close Host: saltpayco.zendesk.com
HTTP/1.1 401 Unauthorized Date: Thu, 02 Sep 2021 18:25:35 GMT Content-Type: application/json; charset=UTF-8 Content-Length: 37 Connection: close WWW-Authenticate: Basic realm="Web Password" Strict-Transport-Security: max-age=31536000; Cache-Control: no-cache X-Zendesk-Origin-Server: classic-app-server-655f74874f-6rjlv X-Request-Id: 6888c8247efe60c1-DUB X-Runtime: 0.046097 X-Zendesk-Zorg: yes X-Request-ID: 6888c8247efe60c1-DUB CF-Cache-Status: DYNAMIC Expect-CT: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct" Report-To: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=b88DcSOWw0SmCCX%2Fo7msapuIBGI%2FBBWnPTh3JH4L%2BKqopsdeauTEdMzRPG9P0RbncKisvrOly04P0M79LLDwcF3EAKbTup8P6sQM7qWIu%2FYfFxfjzwp78Ik4pilIjlFYRYhLIMcQQQ%3D%3D"}],"group":"cf-nel","max_age":604800} NEL: {"success_fraction":0,"report_to":"cf-nel","max_age":604800} Server: cloudflare CF-RAY: 6888c8247efe60c1-DUB
{"error":"Couldn't authenticate you"}
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You may need to create an API key instead of entering your password on the HTTP target.
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